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Estrellita Sales and Trade Policy

Estrellita Sales and Trade Policy is built on a foundation of trust, quality, and accessibility, aiming to provide the best for children while fostering strong relationships with parents.
Our Vision
At esterllita, we believe every child deserves to wear safe, high-quality, and diverse clothing. We envision a future where parents can easily access a wide range of stylish yet affordable options, all while building a lasting, trusting partnership with us. We see ourselves as partners in the journey of raising children, contributing to their future by providing them with the best.
Our Policies
Product Excellence and Safety
We are committed to providing only safe and high-quality clothing for children. Every item sold by Asterlita meets stringent quality standards, ensuring durability, comfort, and safety for your little ones.
Customer-Centric Approach
We believe in empowering our customers with diversity and choice. Our extensive selection ensures that parents can find exactly what they need, reflecting various styles and preferences. We also prioritize convenient shopping experiences with services designed to meet the unique needs of all parents.
Fair and Transparent Pricing
Our commitment is to offer suitable prices for everyone without compromising product quality. We strive to make high-quality children’s clothing accessible to all families.
Integrity and Trust in Transactions
We uphold a sincere policy in the selling and ordering process. Transparency and honesty are paramount, aiming to create mutual trust between Asterlita and our customers. Every transaction is conducted with integrity, ensuring a reliable and straightforward experience.
Our Strategy
To achieve our vision and uphold our policies, Asterlita focuses on:
* Curating a diverse and high-quality inventory: Continuously sourcing and offering a wide range of safe, durable, and fashionable clothing for children.
* Optimizing the online and in-store shopping experience: Investing in user-friendly platforms and helpful customer service to make shopping convenient and enjoyable for parents.
* Implementing transparent pricing models: Regularly reviewing our pricing to ensure competitiveness while maintaining the highest quality standards.
* Fostering open communication and feedback channels: Actively engaging with customers to build trust and continuously improve our services based on their needs and suggestions.
* Building long-term relationships: Treating every sale not just as a transaction, but as a step towards a sustainable partnership in building a better future for children.

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"See It Before You Pay" Service in Jordan

To ensure your complete satisfaction, we offer you the chance to inspect and examine your order thoroughly before payment.
Before Payment
* Free Inspection: Feel free to open the products and check them to make sure they are in good condition.
* Free Returns/Exchanges: If you change your mind for any reason before payment, you can return or exchange any item completely free of charge.
* For Prepaid Orders (Credit Card or Bank Transfer): If you decide to return your order upon inspection, the refunded amount will be transferred back to you on the same day.
* Cash on Delivery: This service is available for orders with a minimum value of 20 JOD and a maximum value of 60 JOD.
After Payment
Once you have received your order and completed the payment, you will be responsible for any shipping and return costs if you request an exchange or return later.
Return or Exchange Fees:
* Shipping Cost: 5 Jordanian Dinars.
* Internal Delivery Cost: 3 Jordanian Dinars.
* Customs Duty: 4 Jordanian Dinars.
Note: Please keep the invoice and payment receipt in case you need to return or exchange an item later

Free Returns & Exchanges

You can take advantage of our free return service when you inspect your order before payment.

Important Notes:

You have the right to return an item or your entire order at no cost during the inspection process, before completing the payment.

For prepaid orders (credit card or bank transfer), the refunded amount will be transferred back to you on the same day of the return.

Once you receive and pay for your order, Estrellita Kids is no longer responsible for the cost of returning or exchanging any product. In this case, the customer is responsible for all associated fees.

For more details, please refer to our Inspection on Delivery page.